Reviews of Glarry Musical Instruments in Glarrymusic.com

By J***e

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on Apr 06, 2023

It was actually very difficult working with this company. This was my first time using as well. Bought violin to send to nephew in Louisiana for 10th. Birthday. Item arrived scratched, missing 2 screws, and missing a string. Took several days for contact back and first contact they only offered a $15 refund and said to take to a shop to fix. Very un impressed by the hospitality of the company. Will not be using again.

Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.For any further questions or concerns, please contact our customer service at [email protected]. We are always here to assist you and appreciate your continued support. Glarry

Glarry GEP-202 61-Key Keyboard with Piano Stool Black

By K***s

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on Apr 03, 2023

Not recommended. I did not like the very poor directions for both the keyboard and the stand. As you can see in the photo there is mention of leveling glue which did not exist. For the keyboard directions there is no mention of how the stickers can help the pianist learn to play. No music book included that would use the stickers on the keys. I would not recommend this item to anyone.

Glarry GV101 Matte Violin 4/4 Full Size

By J***n

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on Mar 21, 2023

I didn't get my delivery. When I contacted customer service asking what if it was sent to a wrong address. I was giving a sarcastic response that stated, it might get lost or taken by someone. Upsetting and unprofessional in my opinion!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GV103 4/4 Spruce Panel Violin Black White Matte

By S***n

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on Mar 20, 2023

Piece came broken. I bought it for my husband for our anniversary, and I tried to glue it back on, but it didn't last long. Here's a picture of it glued.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry Dual-tube X-Shape Keyboard Stand Black

By A***i

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on Feb 20, 2023

the screw is not even working and i dont know if its missing screws

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4

By A***d

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on Feb 15, 2023

If I could give this 1 star I would. This "instrument" is completely incapable of staying tuned for even a 30 minute lesson. Our instructor was floored a business would even sell this. Terrible customer service and terrible product.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4

By v***m

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on Feb 13, 2023

I recently purchased the violin for my son. It was difficult to fix the bridge and tuning it also was difficult. Send an mail to customer care but no reply. How do I contact customer care for further assistance

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Feb 17, 2023

I ordered 3/4 size violin for my son. Unfortunately the violin had some issues and was difficult to fix. I contacted the team and they were friendly to arrange for refund.

Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset

By N***e

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on Feb 03, 2023

Knobs were loose straight out of the box

Glarry 40W GEA-40 Electric Guitar Amplifier Black

By J***e

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on Jan 22, 2023

Still have not received amp. Got fire guitar package, got it, ordered skull blue guitar, got that also. But have not got 40W GEA-40, FROM ORDER GM20230117V4U6. WHERE IS IT???

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Jan 24, 2023

Original 1 star, for not getting item. Got today, very, very happy grandson's new amp is here, and just what he wanted. Second electric guitar and amps bought for grandsons. Give5 stars now.

Glarry GEP-202 61-Key Keyboard with Piano Stool Black

By K***A

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on Jan 19, 2023

Not too happy. I didn't get the mic only headphones instructions is very poor! I don't even know how to put the little table together no instructions at all.Keyboard same thing no instructions at all with all different timbres and rhythms!I need the mic and more instructions:(

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By k***f

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on Jan 14, 2023

My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Jan 18, 2023

Good customer service compensates for overall quality. I'm very satisfied with what I've paid for now. The neck has adjusted well, but fret wires weren't seated. The holes in the saddle that hold the strings we're too small and make it easy for the string to break. A days work and new strings and a better nut have done a lot, but I'll need the frets to be filed to remove the buzzing. Great price for a project guitar.

Glarry GV102 Acoustic EQ Electric Solid Wood Violin 4/4 Black Matte

By R***y

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on Jan 11, 2023

There are chips all over the violin the resident was completely destroyed and cracked and dried up the bow was frayed and they're supposed to be an additional bow there is also supposed to be a DVD and instruction guide and there was not anywhere to be found

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By B***e

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on Jan 06, 2023

Ordered this case almost 2 weeks ago with a delivery of 5 to 7 days. UPS shows a shipping label, but indicates that they have not received the item to create tracking information. It appears that Glarry created a shipping label but has never got the item to UPS for shipping. Contacted Glarry via E-Mail and they responded that the item was in transit and to be patient. I need this case and if I had known there was going to be an issue I would have ordered from somewhere else. Not at all satisfied ...

Service Team:

Thanks for your comment. We will try harder to offer better products and service. Looking forward to your next visit! GLARRY

Glarry Burning Fire Electric Bass Guitar HH Pickups w/20W Amplifier Burlywood White Black

By R***x

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on Jan 04, 2023

ordered this bass and amp set, only got the bass, no amp to be found. i would like to get everything i ordered and i see 2 tracking numbers yet both show delivered as the status. what is happening?1 star for incomplete job.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Jan 05, 2023

i would like to re-do my negative review. the order has been completed to my satisfaction and i have both guitar and amp. the bass is a beauty. even though not my style but my grandson will love it and it will challenge his young hands with its chunkiness. the amp will be suitable as well as it will keep him quieter at home, i have other amps for him to use at my place when he needs to shake the walls. all in all, t is a great starter bass in my opinion for a kid who is enthused and ready to str ...

Glarry 36inch Burning Fire Style Electric Guitar w/ 20W Amplifier Red Black Sunset

By S***a

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on Dec 28, 2022

To start off this review, the guitar looks and feels amazing. I was blown away with how beautiful this guitar was as soon as opened it. This is my first guitar so I was super excited. However, as I was going through everything I never found an amplifier:/ I know this wasn't my mistake because the bundle is said to come with a 20W amplifier. As seen in the image, you can see a rectangular cut out that seems like that's where the amplifier should've been but it wasn't. This is my first purchase fr ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Jan 07, 2023

it didn't let me update my satisfaction however, i'm updating my review because i misunderstood that my amp would get here days later after i received my guitar and everything else. To start off, i say again, the guitar is excellent quality and has a perfect weight to it, it seems very sturdy and it's just overall beautiful. Glarry has awesome customer service so I was able to reach out to them about my AMP and they explained everything to me and about a week later I received my AMP. The AMP is ...

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***s

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on Dec 27, 2022

I ordered this to start myself off, was really excited. Tried it out as soon as it got here Everything was working fine until I went to use the amp. There is absolutely no sound coming out sounds the exact same on and off :/

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Dec 29, 2022

4.5stars! The bass is rlly good quality. This is a really amazing set especially for someone that's starting out. It's got everything you need to get yourself a good start and learn. Team was very helpful with getting me a replacement amp. Looking forward to getting it to get the full effect!

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By B***l

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on Dec 18, 2022

i got my bass with all the strings buzzing against the frets and my E string was broken. My A string can't tune to A because when i tune it down from D (they had all my strings set to D when i got it) it becomes unplayable

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Dec 27, 2022

my bass did come with bad fret buzzing and broken E string but they sent me a $85 refund to get it fixed so if i could update these stars i'd give them a 4 star for resolving my problem, thank you lynn

Glarry Latin Percussion 13" & 14" Timbales Drum Set with Stand and Cowbell Golden Black

By A***s

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on Dec 07, 2022

I still not received my order and no info on when will I get order just says on history on order it says it is shipped but no date of when will I get order I would like to know when by email or phone call would be nice .

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4

By B***n

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on Nov 26, 2022

Extremely disappointed with my purchase. Only came with 3 strings, the string for G was ridiculously short. The tuning pegs will not stay tight enough to keep the bridge standing. I plan on returning my product ASAP.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GIB 6 String Bass Guitar Full SizeHH Pickup Burlywood Sunset Black

By K***n

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on Nov 10, 2022

Tracking number never populated with any info, contacted customer service after a week , was told to just wait a few days. never received order. I realize things happen, just be upfront and transparent, but getting the run around is never good. therefore I cannot review the product since I never received, but based on the costumer service experience I can not give a high rating.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry 13" x 3.5" Snare Drum Poplar Wood Drum Percussion Tiger Stripes

By E***u

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on Nov 02, 2022

absolutely terrible

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GV102 Acoustic EQ Electric Solid Wood Violin 4/4 Black Matte

By L***s

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on Oct 15, 2022

The violin arrived with the strings under the fret board. As I pulled them up the strings were crossed so I had to uncross them and I realized that there was no tightening peg where the strings attach on the bottom of the violin where the E string should be. The piece where the strings attached was also very loose and easily unattached.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset

By h***h

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on Oct 05, 2022

when i received my bass the nut had broken off and there was dents and dings all over the head stock and a big finish chip and dent in the body. i am extremely disappointed so i messaged them to return it yesterday and still have no response

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Oct 07, 2022

i have an update review now, since the bass was broken with defects i was going to return when i contacted them they said i could return it or they would give me 95 dollars to fix the bass myself i decided to go for the 95 i just glued the nut back on and with a little bit of sand paper im shure i could get the neck dings out. the only thing i won't be able to correct is the chip in the finish but I really don't mind. over all it is a good bass for moding and with a little work you can have it p ...

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4

By I***i

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on Oct 03, 2022

I ordered it on Sep 18th and paid additional for the express delivery so that i will receive before my Son's first violin class , but i received it on Sep 22nd and he has to miss the first class. Got disappointed with the late delivery. In his next class we found that the bridge is missing and now it is not usable. If you could send me the missing bridge i will keep it or i have to return it. Next time i would prefer to buy it from Amazon to avoid this hassle.

Service Team:

Thanks so much for your feedback. We're really sorry for the issues. Our customer service will contact with you soon. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4

By H***m

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on Sep 15, 2022

It doesn't stay in tune, the bridge doesn't have any notches in it, and the pegs are feel like they're going to break while turning them. I sent email the customer service for return and didn't get reply from them.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Sep 19, 2022

Customer service is very professional and super nice. They refunded 100% for the poor quality product.

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 9

By D***n

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on Sep 06, 2022

Very cheap, made of plastic, hard to screw pegs in for the neck of the guitar to rest, and once you get them in they're very wobbly. Does not stand up on it's own unless there is a guitar resting on it, so if you take your guitar off of it, it will fold up and there is no way to fix it. Spend a little extra money and get one that is better quality.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By W***t

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on Sep 02, 2022

Case did not arrive as was told and tracking information is not accurate so can't find out where it is. Haven't heard from Glarry as of yet.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Sep 06, 2022

There was an issue with delivery and the rep. reached out to me quickly and made nme aware of the situation and I was content and understanding. Well done! It won't allow me to change the rating but I give them 5 stars.

Glarry GP Electric Bass Guitar White Black Red Yellow Blue Sunset Burlywood Dark Blue Transparent Yellow

By A***s

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on Aug 27, 2022

I had to chip out some of the headstock in order to get the wrench in to adjust the truss rod and now I can no longer adjust the truss rod because a metal sleeve has shifted blocking where the wrench goes. Body is also incredibly light and the neck is very heavy so the neck dive is horrible. Tuners are also very stiff and the nut has a bunch of black gooey glue or something all over it. There was also a lot of fret sprout and the frets are rough and unpolished. Setting it up was a pain and it is ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Sep 01, 2022

The bass had several functional issues when it arrived but their customer service team were quick to provide a partial refund to smooth things over.

Glarry GST-E Rosewood Fingerboard Electric Guitar Black Blue

By J***r

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on Jul 27, 2022

I ordered 2 of these and both are blemished. I can take pics if you want. I know these are cheaper guitars but they could be very nice if it not for this condition. I can probably get fixed but not worth. Appreciate any money off.Thanks I am a good customer.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry 36inch Burning Fire Style Electric Guitar w/ 20W Amplifier Red Black Sunset

By R***s

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on Jul 16, 2022

Worked really good for a week then quit working on the amp, guitar isn't worth anything now and I wouldn't get one from here even for beginners. Want my money back

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Jul 20, 2022

Customer service is really good. Had a problem with my guitar and told them about it and they stayed it touch with me which means they care. I would order this and if it had any problems they will help you.