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Return Policy

Return Information

Most products on Glarry are returnable as long as you return all original packaging, paperwork and parts in new and unused condition.

You can return them for free only when there is manufacturing defects or Glarry’s mistakes.
To return a product, you should ask for a prepaid return shipping label(RL). Please note there is a time limit: in 30 days since you receive the product.

Return Procedure

1. Contact the customer service supporter of Glarry, explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)
2. Our customer service supporter will send RL to your email.
3. Print the RL out and send back the original package within 30 days. Otherwise the RL will become invalid.
4. Glarry would process the refund in 2 days. It may take 5-7 business days for you to receive the refund from the bank.

When we will process the refund

1. We would refund you in 2 days if the products haven't been shipped out; if the products are already on the transportation, we won’t begin to refund until we receive and examine the returned products.

2. All refunds will be returned to the same credit card which is used to pay the order or the Paypal account.

How much we will refund

1. We will fully refund when there is quality problem or mistakes caused by us such as ship the wrong product,damage, etc.
2. We will only return 80% if you return it for personal reasons such as you chose the wrong prouct, you don't need the product any more, you find the case is not suitable for your guitar etc.
3.The order can be cancelled for free if it hasn’t been shipped.

Below situations will charge shipping fee for returning and resending:
1. You cancel the order when the package has been shipped.
2. You refuse to receive the package when it arrives other than the reason that the package is seriously damaged during shipment.

Warranty Policies

1. Most of our products’ insurances are undertaken by our manufacturers in case there should be defects in materials or workmanship. So the longevity of warranty period varies among different products.

2. In 180 days when you receive the product, the manufacturer is responsible for its insurance. During this period, the manufacturer’s warranty policies and procedures take effect.

3. If you find the product has manufacturing defects, feel free to contact us. We will assist you to claim compensation from the manufacturer.