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Reviews

4.7 5 7363

Bass Guitars Reviews

4.7 out of 5


Reviews(7363)

on May 08, 2024

Received the Glarry GIB Active 6-String Bass Guitar with Upgraded Electronics. The unit was packaged well. Discovered the guitar was reworked. The headstock has a five inch long sliver that was 0.5 inches wide at the top that was apparently broken off and glued back on with white glue. The guitar was set up well and even the factory strings were satisfactory. The electronics work properly and the tone is great. The active pick-up design has no off switch, however. This forces you to remove the b ...
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry

on May 15, 2024

I would like to update this review to FIVE STARS. While the bass had a cosmetic manufacturing defect, once Glarry management was informed, they immediately rectified the problem. The BIG Active 6-string bass guitar sounds and plays very, very good. The price makes it a real value. The Glarry service dramatically adds to that value. I'm looking to add more Glarry instruments to my collection.

on May 06, 2024

rough neck, weak keys wouldnt tune, broke first day
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry

on Feb 23, 2024

Bass seems ok but I'm getting a very noticeable high pitched sound coming from it. I've tried different cables, batteries, wireless, different amps, straight into a DI, and it's still there. It makes it pretty much unplayable. Any help would be greatly appreciated!
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We'll contact you soon.Glarry

on Feb 09, 2024

I am very disappointed, it has many defects, which I will show in the photos, but what bothered me the most was that the screw to adjust the neck does not work :( I will never be able to make the adjustment, which is very bad!!, a tuner nut is bent, the bridge makes noise with the vibration of the strings, the body arrived with a knock, also the fit of the neck with the body separates, they could improve the precision, the pickup has very low volume, of course it is an economical product but I h ...
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon.Glarry

on Feb 19, 2024

I appreciate the attention you gave me via email, due to the instrument failures, we reached a 50% refund agreement, thank you!

on Jan 18, 2024

Guitar looks super nice, did have some scuffs/scratching on the body, but that wasn't the issue, two of the knobs were broken and free spinning/not mounted within the bass, upon opening it found more issue with some wiring being disconnected, all within less than 10 minutes of opening the package, hopefully I will be able to receive a replacement and the issue wont pursue. Its unfortunate, but ordering online always has risks, depending on how this is addressed I will provide an update!
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon. Glarry

on Jan 17, 2024

I've had The bass since January 12th and today is January 17th . I've noticed the bass body is cracked on both sides where the neck is attached. I'm not to happy about it

on Jan 20, 2024

Update Glarry was kind enough to explain the cracking where the neck is bolted on to the body. I will continue to play the bass. It could be temperature fluctuations. I am not sure, but will take the company at their word. Their customer service has been prompt. If I have any issue I would try and exchange for this service I update my Satisfaction to Five stars!!

on Oct 25, 2023

After using this bass for several months, playing it 5 days per week I can tell you that I was impressed but... The only problem I've had is with the strap pegs. They would become loose and wobbly. It started with the upper then the lower. It got so bad that I had to stop playing it with the strap.
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We'll contact you ASAP.

on Sep 13, 2023

The bass showed up but the amp did not
Service Team:

We apologize for any inconvenience caused and thank you for supporting the Glarry. Our team is currently reviewing the status of your order and will respond to you within 24 hours. Please keep an eye on your email inbox for our update.Glarry

on Aug 21, 2023

My buddy must have gotten really lucky with his previous purchases.. I opened this thing super excited and the finish is GARBAGE.. bubbles and bumps in the paint, there's a decent gouge on the pickguard, the neck is unfinished in some most areas like it was barely touched with sandpaper. But this is just cosmetics it's not the main issues I still woulda given 4 stars if the feedback wasn't AWFUL and the thing would stay in tune. For the price at least I learned a valuable lesson. Cheap is cheap ...
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. Glarry

on Aug 26, 2023

Excellent customer service, hopefully this is reflected in quality control in the future

on Aug 14, 2023

I need to return the bass guitar that I purchased from your company on July 24, 2023. The bass guitar is defective. The volume knobs do not work properly. Volume is very low. I have previously asked for a response from your customer service department and asked for a return RL label so that I can send it back within the limited time. Have not heard from them at all. Have checked my junk mail and have not received anything at all. Please call me at (210- 848-1774 to acknowledge this messa ...
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you Soon. Glarry

on Jul 26, 2023

Cheap and shipped fast, but you get what you pay for. One of the screws was stuck in the strings - screw would not got back into the face securely (just slid in and slipped back out - obviously stripped). Also, would have been nice to come even close to tuned, string were literally loose.
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.We'll contact you soon. Glarry

on Aug 11, 2023

Cheap and shipped fast, Responsive customer service, amp is loud enough to learn and good sound. (can't let me edit stars - should be 4/5)

on Jun 08, 2023

I just received my bass amp to the 5 string I purchased, it is NOT THE AMP THAT IS PICTURED IN THE ADVERTISEMENT, THIS DOES NOT HAVE THE HI LOW PUSH IN SWITCH WHICH ENHANCES TONE DEPENDING ON WHAT YOU Desire WHEN SETTING THE SOUND, THIS MAKES A BIG DIFFERENCE WITH THE LOW B STRING, GLARRY REALLY DISAPPOINTED ME ON THIS SALE, I HOPE THEY WILL ADDRESS THIS MATTER AND PAY THE RETURN FEE AND SEND ME THE AMP I THOUGHT I WAS BUYING!!!!!!!!!!!!!!!!!!!!
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We contact you ASAP.

on Mar 13, 2023

Currently just super disappointed with this bass guitar. I have a Glarry GST and I love it to death, it's my first electric guitar that I ever owned and the first guitar that really made me want to play guitars. So I was kind of expecting more from this Bass, I mean it looks nice but I was really hoping for it to be in playable condition before having to replace strings or take it to a shop to have it worked on. I'm not exactly a professional at doing tuning adjustments to these guitars so I don ...
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Mar 10, 2023

So overall I am a little disappointed in the way this bass came. For one, the pick guard came already scratched, underneath the plastic protective coating. Rough handling before packaging? Seems like it. Action is pretty high, so not something I could play without a lot of fret buzz before getting a setup. The neck has pitting along where the D string runs and a pretty heavy metallic scratch, easily noticeable on the 10th fret. It tuned up nicely but as I said, the buzz is too high to play ...
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Mar 15, 2023

Glarry Manager Lynn reached out to me and solved all my issues. Because of Glarry's outstanding customer service I will be purchasing more Glarry products in the future. ⭐️⭐️⭐️⭐️ and a half stars.

on Feb 03, 2023

Shipped decently fast but part of the bottom was shattered. It sounds pretty good on its own. The amp included is not the best but it gets the job done. All in all of it wasn't broken 4/5 stars.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.Glarry

on Feb 06, 2023

Update: The customer support team helped me to resolve the issue. Amp and bass are now better overall 4/5.

on Oct 27, 2022

I received my guitar today but no AMP. Total package weight was 9.4 pounds. I received the guitar, guitar cover and cord. I did not receive the AMP that was supposed to be with it. So how can I play the guitar without the AMP? I can not get ahold of customer service. I am very upset. So I have no idea if the guitar was worth the money I spent or not.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Oct 23, 2022

Action is very bad. Frets are buzzy and not leveled. I'm honestly disappointed.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Oct 20, 2022

A bit about me first. I have been playing bass since 1990 and have played in live bands and done studio work. I have built and maintained my own instruments for over half that time as well. I bought this bass as a mod platform. I wasn't expecting much, but did expect more than what I received. Out of the box, the neck was decent, no issues. Frets were good with no sprout or sharp edges. Action is a bit high and intonation completely out on all four strings out of the box. Tuning machines are bas ...
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Oct 23, 2022

A bit about me first. I have been playing bass since 1990 and have played in live bands and done studio work. I have built and maintained my own instruments for over half that time as well. I bought this bass as a mod platform. I wasn't expecting much, but did expect more than what I received. Out of the box, the neck was decent, no issues. Frets were good with no sprout or sharp edges. Action is a bit high and intonation completely out on all four strings out of the box. Tuning machines are bas ...

on Sep 07, 2022

I'm very unsatisfied.I just received my new bass and the E string tuner is stripped right out of the box. It just clicks and doesn't tune the string.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Sep 09, 2022

I contacted Glarry and they immediately rectified the situation. I'm very pleased with their customer service and they care that their customers are happy

on Jul 17, 2022

I purchased the space somewhere around the beginning of covid not one or two months later the top piece that holds the strings on the base snapped I tried for months to get a hold of garry unsuccessfully. All I would like is to get my base fixed or something to that effect it's been nearly two years thanks guys
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Jul 05, 2022

Tried to change my order to yellow bass guitar instead of burlywood but received no response after sending duplicate messages.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon.

on Jul 06, 2022

Got a response & they shipped the right one!! If I could change to 5 stars I would!

on Mar 19, 2022

Received this today. Appearance is nice. Bass plays fine after some adjustments, fret board is too long, second knob doesn't stop turning, doesn't have the other lock nut for the strap. The amp isn't good at all.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Mar 23, 2022

Update, I was offered a few options to rectify this. Customer service has been great. Will update again after credit is sent.

on Feb 09, 2022

I really love the body style, the candy apple red w/ black hardware looks awesome, sadly when I received my bass there was obvious damage to the neck where it bolts on, there are fairly large gaps around the between the neck and the body, the fretboard had a chunk of wood hanging from it at the very end. There is also some minor damage to the headstock but is superficial and can only be seen in the light, but can be felt when you run your finger over it. I previously purchased a 5-string jazz ba ...
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Mar 01, 2022

Updated rating 4* - Updated review: They sent a completely new bass at no charge to me to replace the defect one, the new one had a properly set neck and was flawless from top to bottom, the only lingering issue is a volume cutout when both pickups are at full volume likely due to faulty wiring as some have stated in other reviews and videos, but this does not kill the overall satisfaction with the instrument and I can still get a decent range of tone control in light of that issue. Glarry pleas ...

on Dec 17, 2021

The bass came shipped with a broken nut on the low b string side. 5 string basses aren't too useful when the 5th string doesn't come in working condition. Still haven't heard back from the Glarry Customer Service about that issue. But otherwise looks and sounds okay.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Nov 05, 2021

I have not received my amp and the package was damaged when I received it.

on Aug 12, 2021

Well the quality seemed pretty good until the string broke the first day I had it…
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Aug 18, 2021

It won't let me change the amount of stars for some reason, but at first I left a 2 star review because my string broke right away. But the staff was very cooperative in getting me a new one for free. 5 star.

on Jun 01, 2021

Received my GJazz bass guitar on May 27th, when I opened the box the one of the tuning keys was lying in the box. I thought it had been shipped that way and I had to install it myself. I recently viewed some other Glarry bass unboxings on YouTube,and found that mine was shipped broken.
Service Team:

Sorry for the inconvedepartment and quality control department. We would censor more nience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Jun 19, 2021

After submitting my review, I was contacted by Lin; he was very helpful. My bass arrived with a broken tuning peg, he offered a small refund or a complete replacement. I explained that I like the merchandise, I just wanted the part to have it installed. I received the parts within a week. That alone deserves a new rating of 5 stars. Thanks Lin.

on May 07, 2021

Upon unboxing my guitar, the overall appearance of my fretless bass was stunning! The burlywood finish is beautiful and I was well pleased with its light weight. But after tuning the bass, I found it unplayable. The combination of bridge and neck settings caused the strings to bottom out heavily on the neck in the vicinity of the nut, requiring some extensive setting up to render it playable, something that a novice player would likely have trouble doing. but once the set-up was finally acco ...
Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on Apr 23, 2021

I have been waiting for almost three weeks for any sign of the bass to no avail. I have seen plenty of good reviews on this website and online elsewhere, but I can't give my true opinion until it actually gets to me.
Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Apr 19, 2021

There isn't much I can say about it. I bought my bass a week ago and paid extra for express shipping for it to be here sooner but it hasn't even made it to UPS yet. I don't know who to call because Glarry says it's shipped already but UPS says they haven't received my package yet. Hopefully things are just a bit slow because of covid but if not I don't know if you'd wanna order from here unless you want your bass to get lost in shipping. The only reason I gave 2 stars is because of the cheap pri ...
Service Team:

Thanks so much for your feedback. I am so sorry for the dely during the special time. Thanks so much for your support. Glarry

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