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The one star is me being generous. I ordered a blue guitar they sent me a black and white one it had scratches on it. It has obviously been used on top of that. They try to make it seem like it was my fault. Poor customer service have yet to speak to a live person. I hate intending on buying three at all they do not want to exchange and I'm just stuck with the black and white guitar when I ordered a blue one I will never purchase anything else from their company, nor will I, give them a good rev ...The one star is me being generous. I ordered a blue guitar they sent me a black and white one it had scratches on it. It has obviously been used on top of that. They try to make it seem like it was my fault. Poor customer service have yet to speak to a live person. I hate intending on buying three at all they do not want to exchange and I'm just stuck with the black and white guitar when I ordered a blue one I will never purchase anything else from their company, nor will I, give them a good review to anyone horrible experience
Service Team:
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I ordered a Glarry 30in GB Electric Bass Short Scale guitar. I was not happy with its condition. The neck is completely unfinished, raw wood. The wood is so rough that it makes the palm of my hand sore. The volume is extremely soft, even at wide open. The fit of the neck to the body is way off, extremely poor craftsmanship. I have asked for Glarry to remedy this situation, because I bought it, eager to start playing. Very unsatisfied.
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.We'll contact you soon.Glarry
The bass showed up on time, but with several huge issues. Right away it needs a repair because the nut is cut too low under the E string so the low E rattles on the neck really really bad at the first fret when played open. The HH pickups are so weak that they barely register when plugged in DI through Reaper via Behringer UM2, which is not the case when I tested immediately after with another bass. Both volume knobs turn all the way around like the washers aren't tightened at all. So yeah, ...The bass showed up on time, but with several huge issues. Right away it needs a repair because the nut is cut too low under the E string so the low E rattles on the neck really really bad at the first fret when played open. The HH pickups are so weak that they barely register when plugged in DI through Reaper via Behringer UM2, which is not the case when I tested immediately after with another bass. Both volume knobs turn all the way around like the washers aren't tightened at all. So yeah, I'm not sure if I bought a lemon, but I am wholly 100% dissatisfied with this purchase which is too bad because it sure looks really cool and the hard-shell case I bought to go with the bass is great.
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll Contact you ASAP. Glarry
on May 22, 2023
Glarry management has reached out to me for a replacement. The system won't allow me to remove the original review or amend the satisfaction but I am absolutely satisfied with the resolution of this situation.
Sent wrong bass. I ordered sunset and received burley wood
Service Team:
We apologize for any inconvenience caused and want to thank you for your support of the Glarry. We have reported your issue to our Logistics Department and are taking steps to ensure that such incidents do not happen again in the future. We'll contract you soon. Glarry
ordered this bass and amp set, only got the bass, no amp to be found. i would like to get everything i ordered and i see 2 tracking numbers yet both show delivered as the status. what is happening?1 star for incomplete job.
Service Team:
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on Jan 05, 2023
i would like to re-do my negative review. the order has been completed to my satisfaction and i have both guitar and amp. the bass is a beauty. even though not my style but my grandson will love it and it will challenge his young hands with its chunkiness. the amp will be suitable as well as it will keep him quieter at home, i have other amps for him to use at my place when he needs to shake the walls. all in all, t is a great starter bass in my opinion for a kid who is enthused and ready to str ...i would like to re-do my negative review. the order has been completed to my satisfaction and i have both guitar and amp. the bass is a beauty. even though not my style but my grandson will love it and it will challenge his young hands with its chunkiness. the amp will be suitable as well as it will keep him quieter at home, i have other amps for him to use at my place when he needs to shake the walls. all in all, t is a great starter bass in my opinion for a kid who is enthused and ready to stretch those hands.
customers should be aware that these sets may come at different times and from different carriers, but Glarry has never let me down and i have 4 of their guitars.
i give this one 5 full stars on the satisfaction scale. it does all i ask and even more for a great price.
I ordered this to start myself off, was really excited. Tried it out as soon as it got here Everything was working fine until I went to use the amp. There is absolutely no sound coming out sounds the exact same on and off :/
Service Team:
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on Dec 29, 2022
4.5stars! The bass is rlly good quality. This is a really amazing set especially for someone that's starting out. It's got everything you need to get yourself a good start and learn. Team was very helpful with getting me a replacement amp. Looking forward to getting it to get the full effect!
i got my bass with all the strings buzzing against the frets and my E string was broken. My A string can't tune to A because when i tune it down from D (they had all my strings set to D when i got it) it becomes unplayable
Service Team:
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on Dec 27, 2022
my bass did come with bad fret buzzing and broken E string but they sent me a $85 refund to get it fixed so if i could update these stars i'd give them a 4 star for resolving my problem, thank you lynn
Tracking number never populated with any info, contacted customer service after a week , was told to just wait a few days. never received order. I realize things happen, just be upfront and transparent, but getting the run around is never good. therefore I cannot review the product since I never received, but based on the costumer service experience I can not give a high rating.
Service Team:
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Update to my October 11, 2022 review, Lynn from Glarry reached out to me and said they would send me the lesser GJazz version since the GJazzII is out of stock.....I will reserve my thoughts on whether the issue is fixed based on how I receive the replacement
The pictures are from the original order that was shipped in a less than suitable thin cardboard box. .
on Oct 14, 2022
Lynn from Glarry got me my full refund, I didn't expect this quick response.
Good show Glarry.
when i received my bass the nut had broken off and there was dents and dings all over the head stock and a big finish chip and dent in the body. i am extremely disappointed so i messaged them to return it yesterday and still have no response
Service Team:
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on Oct 07, 2022
i have an update review now, since the bass was broken with defects i was going to return when i contacted them they said i could return it or they would give me 95 dollars to fix the bass myself i decided to go for the 95 i just glued the nut back on and with a little bit of sand paper im shure i could get the neck dings out. the only thing i won't be able to correct is the chip in the finish but I really don't mind. over all it is a good bass for moding and with a little work you can have it p ...i have an update review now, since the bass was broken with defects i was going to return when i contacted them they said i could return it or they would give me 95 dollars to fix the bass myself i decided to go for the 95 i just glued the nut back on and with a little bit of sand paper im shure i could get the neck dings out. the only thing i won't be able to correct is the chip in the finish but I really don't mind. over all it is a good bass for moding and with a little work you can have it playing nice.
Received guitar with a broken neck at the joint where the neck meets the body. Emailed both Glarry and UPS with pictures and filed a damage claim with UPS. The guitar has been sitting in the CA center since 8/17 no response from Glarry or UPS. BHaaaaa customer service would be Zero , no refund, no communication of any kind. I will never buy another Glarry product again.
Service Team:
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I had to chip out some of the headstock in order to get the wrench in to adjust the truss rod and now I can no longer adjust the truss rod because a metal sleeve has shifted blocking where the wrench goes. Body is also incredibly light and the neck is very heavy so the neck dive is horrible. Tuners are also very stiff and the nut has a bunch of black gooey glue or something all over it. There was also a lot of fret sprout and the frets are rough and unpolished. Setting it up was a pain and it is ...I had to chip out some of the headstock in order to get the wrench in to adjust the truss rod and now I can no longer adjust the truss rod because a metal sleeve has shifted blocking where the wrench goes. Body is also incredibly light and the neck is very heavy so the neck dive is horrible. Tuners are also very stiff and the nut has a bunch of black gooey glue or something all over it. There was also a lot of fret sprout and the frets are rough and unpolished. Setting it up was a pain and it is still not that great. Don't think I will go this route again.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Sep 01, 2022
The bass had several functional issues when it arrived but their customer service team were quick to provide a partial refund to smooth things over.
Great Bass! Straight outta the box,on stage at8:00,like to have a J 2 in BLUE for my backup my glary sunset is my new #1,and I'm used to playing an old Gibson since 1978 (the year I got the bass) really man,Nice Job!
my string came broken and am very unhappy. I expect to be sent something in compent sation considering this was my first guitar and i spent most of my christmas money on it. way to make someone unencouraged to learn.
Service Team:
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They sent me a bass that was all scratched up hoping it was by mistake. It's a great design but not happy with the results as of now. They were supposed to send a return address and nothing yet. I just want it replaced with a new one. Ordered a guitar before I received the bass and now having some regrets. This was a birthday present from my wife and the Guitar was from my kids.
Service Team:
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on Dec 02, 2021
Here is my update on Glarry customer service. The guitar I received was damaged and in doing so Glarry's company asked what can they do. I said I just want a replacement guitar for the one I have. They sent me a tracking number with my new guitar in route. Like I said on my earlier post, the guitar is a good design but now Glarry has won my confidence and trust that they are a more than fair and willing company to keep their customers satisfied. I am very pleased with them striving to rectify a ...Here is my update on Glarry customer service. The guitar I received was damaged and in doing so Glarry's company asked what can they do. I said I just want a replacement guitar for the one I have. They sent me a tracking number with my new guitar in route. Like I said on my earlier post, the guitar is a good design but now Glarry has won my confidence and trust that they are a more than fair and willing company to keep their customers satisfied. I am very pleased with them striving to rectify a problem. I was not able to change my review so I will write it out. Thank you Glarry for going the extra mile. ⭐️⭐️⭐️⭐️⭐️
Unfortunately, i have not received the bass yet. I know that Fedex already delivered and signed. It is under investigación what happened.
I Will let You Know the progress.
Thanks
Service Team:
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on Dec 13, 2021
After Bass reception I found a very good product, and most important Glarry solved all my shipment inconveniences quite well. It means good customer service. Thank you Lin.
Guitar severely banged up in shipping. Pickups had fallen out of their covers and headstock had a pretty bad dent in it with a big chip.
Service Team:
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on Sep 06, 2021
Guitar severely banged up in shipping. Pickups had fallen out of their covers and headstock had a pretty bad dent in it with a big chip.
UPDATE:
Glarry was very communicative and helpful with my order. Their customer service is very kind and understanding. I would still recommend getting this Bass provided you didn't end up with one that received poor treatment in shipping.
Still a great company who sells good instruments.
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Aug 23, 2021
The seller made right on the bad pickup & I am getting it fixed. I like the way the bass feels. It plays smooth. For the money it's perfect!!
Just got my Glarry GP fretless bass today. Disappointed. The E string tuner is completely loose and both pickups were collapsed inside the body. When the string is loosened the tuner rotates about 45 degrees. The pickups are rattling around inside the body. Oh, well.
Service Team:
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on Jul 30, 2021
When I received my GP fretless Bass, there was a problem with the pickups not being mounted. Upon contacting Glarry, Lin was super helpful, friendly and expedited a solution very quickly. Glarry is sending me a replacement at no cost. Kudos for excellent customer service and I wish I could change the star rating but it seems I can't. I hold Glarry in the most high esteem. Thank you Lin!
Bass came with a defective pick up. They refuse to send me a new one or the parts to repair it. Do not recommend.
Service Team:
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on Jun 28, 2021
Kudos to management. They did take carte of the problem.
It has been a week, but the shipping status has never changed. Showing "on the way" ontario CA usa, been 5 days. I see a few people having the same issue. Let me know if it is ever gonna move from where it is sitting. If it was to be delivered on the expected day, it should have made some changes by now.
Service Team:
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on Apr 26, 2021
I complained previously that the shipping status did not show any changes. Oddly i got the shipment on the expected date.
Too bad that i cannot change the satisfaction rate. The quality of the bass guitar is far better than expected. No scratch or cracks whatsoever, and the knobs are not wobbly either, unlike some youtube reviewers' claims. I do not know the sound quality and product quality of other bass guitars, but as a beginner who is a heavy metal fan, it creates the sound the right way, ...I complained previously that the shipping status did not show any changes. Oddly i got the shipment on the expected date.
Too bad that i cannot change the satisfaction rate. The quality of the bass guitar is far better than expected. No scratch or cracks whatsoever, and the knobs are not wobbly either, unlike some youtube reviewers' claims. I do not know the sound quality and product quality of other bass guitars, but as a beginner who is a heavy metal fan, it creates the sound the right way, and more than enough to practice on a daily basis. Highly recommended for those who are looking for economical start-up bass guitar.
Still saying on way to UPS after being shipped 13 days ago. Sent email and was told to wait another week and see if it updates. No that's BS!!!!
Service Team:
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I haven't received my order yet it has been almost a week and my package has not moved for four days
Service Team:
Thanks so much for your feedback. I am so sorry for the delay. Hope you will receive it soon. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
on Apr 30, 2021
Update: This is actually really good. My package was lost so they te-shipped one to me and it came quickly and perfectly with out any damage. Will consider buying again
Worst place to get a guitar, still haven't got mine
Service Team:
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The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it.
EDIT: Glarry took care of my problem with a refund so I could get it fixed. GREAT customer ...The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it.
EDIT: Glarry took care of my problem with a refund so I could get it fixed. GREAT customer service. This was addressed and taken care of within a day of this review.
THIS IS A NEW 5 STAR REVIEW and I have recommended it to many friends. Will order again, too.
Came in unplayable, with no sound whatsoever! Had to take apart the entire bass to replace parts and re-solder the electronics just to get a sound out of it, DO NOT RECOMMEND FOR ANYONE NEW TO FIXING BASS GUITARS!
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
To be honest I didn't have crazy high expectations, and the actual sound of the bass is better than what I had expected for the price. I'm giving this a 1 star review because out of the box the fret ends are so sharp on both sides of the neck that's it's like a cheese grater for your hands. I'm going to have to get the proper tools and fix it myself or pay someone to do it which will probably cost more than the bass itself. Was looking forward to receiving it all week, and now i'm stuck with eit ...To be honest I didn't have crazy high expectations, and the actual sound of the bass is better than what I had expected for the price. I'm giving this a 1 star review because out of the box the fret ends are so sharp on both sides of the neck that's it's like a cheese grater for your hands. I'm going to have to get the proper tools and fix it myself or pay someone to do it which will probably cost more than the bass itself. Was looking forward to receiving it all week, and now i'm stuck with either a defective bass that I need to return or a new project...
Service Team:
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Learning bass guitars do make you stand out from the crowd. The lead guitar usually expresses the face and sound of the band with an exaggerated feel, but behind it is a bass guitar that brings vitality to the same band. The bass player usually calmly performs his own performance, making the entire band's energetic heartbeat continue to beat.
Playing a electric bass guitar is easy to learn, but it's hard to master, it all depends on where you want to match. Bass guitars are very easy to get started, most people can master the basics and start playing right away, but learning best bass guitars can also be very advanced, because it is an easy-to-use instrument that can be almost as infinite as possible. The right quality of the correct tuning and playing bass guitar and the richness of the rich tones are truly fascinating. Being a bass guitar player and being able to create such a sound yourself is still a much more exciting.
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