Reviews of Glarry Musical Instruments in Glarrymusic.com

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By A***s

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on Apr 21, 2021

Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By J***s

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on Apr 19, 2021

I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap. Jerry Simmons [email protected] 865-805-4255

Service Team:

Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.

Glarry GST Maple Fingerboard Electric Guitar Black Red

By C***y

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on Apr 18, 2021

I feel like this one was rushed in production. Came with either a misaligned neck or the bridge is off center. The high e is almost off the neck at the base. The pickups are slanted as well, but I think this is fixable easy enough. Not sure about the neck. May have to reset the bridge or reshape the pocket. Not worth packing it all back up, driving to ups to ship it back. If it wasn't for the neck, it would have been playable and a great deal..

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

on May 12, 2021

Update: I had a some issues. Glarry reached out to me and took care of it promptly with excellent communication and customer service. I will be back to purchase from them again.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By D***y

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on Apr 18, 2021

I have not recieved my guitar, and UPS has not offered any help. The tracking number provided shows a package in the same place for 3 weeks, UPS says it should have arrived days ago but will not offer more help. I am hoping Glarry can help.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Apr 27, 2021

Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic ...

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By S***s

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on Apr 17, 2021

Still saying on way to UPS after being shipped 13 days ago. Sent email and was told to wait another week and see if it updates. No that's BS!!!!

Service Team:

Thanks so much for your feeback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By M***d

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on Apr 13, 2021

This case arrived with shipping damage and after contacting customer support I was told the following: "We checked the photos you sent, and we are very sorry for the damage to the case caused during transportation. If it does not affect the use, we will refund you $20, can it? Sorry again, looking forward to your reply. " I will certainly not be purchasing anything further from this company and will recommend my colleagues and clients not do so as well.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our customer - service will contact you soon. Glarry

on Apr 14, 2021

I appreciate the service the Glarry team provided and they remedied the situation.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***u

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on Apr 13, 2021

I haven't received my order yet it has been almost a week and my package has not moved for four days

Service Team:

Thanks so much for your feedback. I am so sorry for the delay. Hope you will receive it soon. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

on Apr 30, 2021

Update: This is actually really good. My package was lost so they te-shipped one to me and it came quickly and perfectly with out any damage. Will consider buying again

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***y

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on Apr 12, 2021

Well, you asked I received Sunburst Tele wherein the bridge pickup was rusted and inoperable. You replaced it with another that was crushed in shipping and arrived with major finish cracks and chipping. You offered a $15 refund. Swell. No thanks.

Service Team:

Thanks so much for your feedback. Our customer-service will contact you soon. Glarry.

Glarry 170 Type Electric Guitar w/ 20W Amplifier Sunset White Black

By J***h

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on Apr 07, 2021

Gutar was delivered to wrong apt. UPS got it wrong. Ive emailed them but no reply. Neighbor kept it. I found packaging in dumptser. Very nice packaging.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department.We would censor more about the problem. Our customer - service will contact you soon. Glarry

on Apr 10, 2021

After talking with Lin, problem seems to be resolved. Thats costomer service!

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By A***n

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on Apr 05, 2021

Worst place to get a guitar, still haven't got mine

Service Team:

Thans so much for your feedback. We appreciate your support for Glarry. Sorry for the inconvenience caused to you! We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By J***M

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on Apr 02, 2021

This is 3rd Notice. Send me a prepaid return label . No more waste time.

Service Team:

Thanks so much for your feedback, our customer will contact you soon. If you don't receive our reply, please check your spam folder.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***z

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on Mar 29, 2021

Not the one i ordered

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department.Our Customer - Service will contact you soon.

on Mar 31, 2021

Awesome customer service, 100+ Stars

Glarry 39inch Flat Surface Guitar PVC Hard Shell Case Classical Crocodile Dermatoglyph

By A***h

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on Mar 29, 2021

I have tried reaching out and calling them multiple times over one week to return my product with no response from them. Still waiting to hear from them.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon. If you don't receive our reply, please check your spam folder. Glarry

on Mar 31, 2021

Resolved my issue and expedited the refund process. Appreciate it. I will be ordering new Guitar from them soon.

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By R***g

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on Mar 26, 2021

Dear Glarry, I received my Glarry GTL Semi-Hollow Electric Guitar yesterday. I was disappointed to find that the guitar had been damaged. Please see the photo for a the damage in the F hole. Thanks, Ron

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GV201 Antiqued Bright Solid Wood Violin 3/4 4/4

By E***l

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on Mar 19, 2021

I bought this violin and it is not good .. the strings are to high and the tune holes are to big and it does not stay in tune.. this was a waste of money do not buy

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

on Mar 26, 2021

Good Job by providing great customer service... I am Happy

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By D***y

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on Mar 17, 2021

The case arrived damaged in shipping with a big hole in the box and a large dent in a brand new case. Customer support only offered an $8 refund and then went silent. Pretty lame. I thought Glarry would do better than this.

Service Team:

Our customer will contact with you soon.

on Mar 22, 2021

Update to my first review: The customer service issue was resolved. Glarry was very fast in providing a partial refund for the damaged case. The case fits a Jazzmaster-style guitar perfectly. 4 out of 5 stars.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By J***d

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on Mar 06, 2021

Guitar and case "bundle" were shipped separately. The guitar arrived two days after the case, and cracked all over. The back of the body, where it connects to the neck, all with multiple cracks... very disappointing.. why a "bundle" if they aren't shipped together?

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By J***d

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on Mar 06, 2021

Same comment as the case. Shipped seperate, cracked all over. Id give a 0 for the satisfaction if it were possible.

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By J***n

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on Mar 05, 2021

Shipped unplayable guitar 2 tuners didn't tune.Guitar was not new fine scratches EVERYWHERE.Neck had a ding in it . Electronics had been messed with ground wire cut and removed causing loud buzz.Too many issues to list all.This guitar had obviously changed hands several times.When contacting glarry was told to take a bunch of pictures and they would consider exchange.I don't jump through hoops to get service.At the end of the day I have been inconvenienced taking up my valuable time.They shouldn ...

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By S***m

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on Mar 04, 2021

The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it. EDIT: Glarry took care of my problem with a refund so I could get it fixed. GREAT customer ...

Glarry GT501 40 Inch Cutaway Auditorium Acoustic Guitar Matte Spruce Front Folk Black Burlywood Sunset

By J***y

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on Mar 02, 2021

Piece of crap. The neck is so warped you can't play it. And the freat bars will cut you cause they have sharp edges. I would send it back but aint worth the money. Very disappointed for my girl. She can't learn on this thing.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

on Mar 21, 2021

Update on my last post. I was truly impressed on the quick response and resolvement of my issue. Glarry took care of it with professionalism and I will diffinately do business again. Im getting a higher end guitar and accessories. They really care about their customers. Thank you. We need more businesses like this.

Glarry GTL Semi-Hollow Electric Guitar HS Pickups Red

By W***l

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on Feb 28, 2021

Upon initial inspection of the guitar when it arrived Friday, I found a large crack in the neck pocket. The guitar was shipped loosely packed in a flimsy single wedge shaped cardboard box. All the guitars I've received in the past have been double boxed to help protect from shipper handling. I immediately emailed Glarry to have the defective guitar returned and replaced. I haven't heard back at this point. Once this issue is resolved, I'll post an updated review.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. If you don't receive our reply, please check your spam folder. Glarry

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By W***n

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on Feb 23, 2021

2 Giant cracks at the body. They wanted to fix it instead of the money back guarantee. Told them I want my money back. Buyer beware

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

on Mar 02, 2021

Issue was resolved and much appreciated

Glarry 20w Electric Guitar Amplifier

By T***e

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on Feb 16, 2021

it never came in the mail.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order's status and reply you in 24 hours. Please pay attention to your emails. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry 20w Electric Guitar Amplifier

By J***z

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on Feb 14, 2021

It's terrible! It has this irritating humming noise and the sound quality is horrible. Waste of money and time don't buy this!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By G***m

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on Feb 14, 2021

The two outside locks were not properly installed causing them not to hold the case closed. https://youtu.be/F717WX2l4ss ***Updated review. Glarry quickly resolved my problem with complete satisfaction.

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By A***z

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on Feb 02, 2021

Came in unplayable, with no sound whatsoever! Had to take apart the entire bass to replace parts and re-solder the electronics just to get a sound out of it, DO NOT RECOMMEND FOR ANYONE NEW TO FIXING BASS GUITARS!

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar White pickguard Sunset White Blue

By S***e

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on Jan 23, 2021

To be honest I didn't have crazy high expectations, and the actual sound of the bass is better than what I had expected for the price. I'm giving this a 1 star review because out of the box the fret ends are so sharp on both sides of the neck that's it's like a cheese grater for your hands. I'm going to have to get the proper tools and fix it myself or pay someone to do it which will probably cost more than the bass itself. Was looking forward to receiving it all week, and now i'm stuck with eit ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By E***d

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on Jan 11, 2021

Almost 2 weeks and I still haven't received the product. When i emailed them it took 2 days to tell me there is a delay. You are probably better off finding a pawn shop. Would not reccomend.

Service Team:

We are so sorry for the delay. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry Economical Electric Bass Guitar Black Square Hard Shell Case

By J***s

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on Jan 06, 2021

Bass received on Jan. 4 It is defected has glue. all over it and pick guard scared. Looks like it is a return and repair attemped. I ordered another one, a GIB bass instead would like to return this one . Please send return info to be reimbursted.

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry