Guitar came with broken tuners and was completely unplayable out of the box. Pretty much a decent looking body with a lot of scrap parts. Can't comment on amp, humbuckers or anything else without tuners and proper bridge. Hopefully it doesn't cost me another hundred to make this thing even playable.
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I was ordered the yellow one and got the blue one.
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It was the wrong color cracks in the paint was supposed to be blue was yellow scratches dints neck wasn't attached properly gaps between neck and body very dissatisfied going to the better business bureau to report this and seen this isn't first instance
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My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck ...My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck is badly warped. The overall quality of the guitar doesn't seem worth putting the money into having it professionally set up. The high E string broke within 5 minutes of getting it out of the box. Perfectly tuned with good intonation at the 12th fret, the first fret on all strings registers extremely sharp. I didn't expect a perfect guitar for this price, but I did expect a fun and playable guitar without multiple obvious flaws. I highly recommend against buying this guitar. I'm very disappointed.
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on Jan 18, 2023
Good customer service compensates for overall quality. I'm very satisfied with what I've paid for now. The neck has adjusted well, but fret wires weren't seated. The holes in the saddle that hold the strings we're too small and make it easy for the string to break. A days work and new strings and a better nut have done a lot, but I'll need the frets to be filed to remove the buzzing. Great price for a project guitar.
To start off this review, the guitar looks and feels amazing. I was blown away with how beautiful this guitar was as soon as opened it. This is my first guitar so I was super excited. However, as I was going through everything I never found an amplifier:/ I know this wasn't my mistake because the bundle is said to come with a 20W amplifier. As seen in the image, you can see a rectangular cut out that seems like that's where the amplifier should've been but it wasn't. This is my first purchase fr ...To start off this review, the guitar looks and feels amazing. I was blown away with how beautiful this guitar was as soon as opened it. This is my first guitar so I was super excited. However, as I was going through everything I never found an amplifier:/ I know this wasn't my mistake because the bundle is said to come with a 20W amplifier. As seen in the image, you can see a rectangular cut out that seems like that's where the amplifier should've been but it wasn't. This is my first purchase from Glarry and I'm already disappointed.. I wanted to give you 5 stars but I cant since I didn't receive the amplifier I payed for. What happened Glarry:(?
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on Jan 07, 2023
it didn't let me update my satisfaction however, i'm updating my review because i misunderstood that my amp would get here days later after i received my guitar and everything else. To start off, i say again, the guitar is excellent quality and has a perfect weight to it, it seems very sturdy and it's just overall beautiful. Glarry has awesome customer service so I was able to reach out to them about my AMP and they explained everything to me and about a week later I received my AMP. The AMP is ...it didn't let me update my satisfaction however, i'm updating my review because i misunderstood that my amp would get here days later after i received my guitar and everything else. To start off, i say again, the guitar is excellent quality and has a perfect weight to it, it seems very sturdy and it's just overall beautiful. Glarry has awesome customer service so I was able to reach out to them about my AMP and they explained everything to me and about a week later I received my AMP. The AMP is quite heavy and bigger than I thought and that's great!! It sounds good as well it's SUPER loud literally amazing for the price. Glarry just became my favorite instrument website. Will be buying a bass soon. Totally recommend, 5 STARS!! Thanks Glarry!!
I received an email stating that my product had shipped and how did I like it. Well I haven't received my product, and can't be a hold of anyone to help. OnTrac has no information all it says is that they are waiting to receive the product from Glarry. Hopefully someone will read this and contact me
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on Nov 11, 2022
I wish I could edit the stars because after writing this review and emailing Glarry the general manager Lynn contacted me. She made the whole situation right, sent the guitar and we can't be any happier with the way things were fixed. The guitar arrived, it's beautiful and we will definitely purchase from
Glarry in the future and will definitely recommend them. I will be writing a new review because they don't deserve one star. They definitely deserve 5 and more. Thank you Lynn.
Unfortunately this is the worst of the budget brands I've bought. Horrible workmanship on the F hole, splinters sticking out everywhere. The neck was misaligned when installed in the neck socket; the low E is much closer to the edge of the fretboard than is the high E. I will probably just drop this off at a local thrift store.
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on Oct 11, 2022
After posting my review, Glarry customer service was quick to respond. I accepted the partial credit they offered - thank you. Customer service at Glarry is very courteous and quick; I appreciate that. They really do care about their customers!
I initially liked he guitar however after playing it for awhile realized it was uncomfortable. The reason I didn't like it and felt uncomfortable was the neck which is very fat. This would not be a problem for everyone because some people like a fatter guitar neck. In the end I gave the guitar away.
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I ordered 2 of these and both are blemished. I can take pics if you want. I know these are cheaper guitars but they could be very nice if it not for this condition. I can probably get fixed but not worth. Appreciate any money off.Thanks I am a good customer.
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Worked really good for a week then quit working on the amp, guitar isn't worth anything now and I wouldn't get one from here even for beginners. Want my money back
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on Jul 20, 2022
Customer service is really good. Had a problem with my guitar and told them about it and they stayed it touch with me which means they care. I would order this and if it had any problems they will help you.
I sent a message to cancel my order long before they shipped it out, some rep sent me a text to apologize for being late reading the request to stop the package.
So customer service decided to keep 20% of my cost as a penalty, tried to make it sound like my fault. I left several message, emails, texts, they just ignored all
of them. Just thought the public should know about all this.
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on Jun 26, 2022
I want to complement the Glarry team for taking care of my recent customer service issue. They not only acted quickly on the matter,
but added value to my experience with them as well. Let it be know they really do care about their customers! I will always buy from
Glarry.
This is a terrible guitar. Frets are uneven causing dead spots. Neck is rough. Pickups are microphonic and weak sounding. Nut is cut very poorly, tuners have a ton of slop. I do not recommend this guitar at any price. It is unplayable.
I didn't expect much at this price, and yet I was still disappointed.
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I got this guitar yesterday for my son and the tremolo will not move, is it locked for shipping?
How do I fix it ?
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on Mar 25, 2022
(Updated review) Customer service was great gave me some suggestions to fix the guitar and they worked out.
My son is happy and that makes me happy. The guitar is great beginner guitar, He says it plays fast & smooth and sounds amazing. Thank you customer service Manager Lin.
In closing I will be ordering another guitar or two shortly ⭐⭐⭐⭐⭐
Peice of crap! Knobs keep falling off, doesn't stay on and doesn't increase or decrease volume. Cheap junk! Waste of money and totally disappointed and upset I spent $150 for this junk learned. I'd say you get what you pay for but this doesn't measure to a $40 electric guitar. Never again! I'll be posting my review every where on the internet on this peice of crap. Don't buy it. I'm copying this post to prove they won't post this because I'm right.
on Apr 11, 2022
If I could change my satisfaction rating I would change it to 5 stars for resolving my issue. I want to thank you Lin for your superior responsiveness, your high integrity standards and outstanding customer service. You did everything to resolve my issue and I'm very pleased and satisfied. Thank you. I appreciate all you've done.
Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to r ...Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to return the guitar for a full refund, but they obviously don't want to respond so that they don't lose money. Very frustrated!
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on Feb 26, 2022
Issue was resolved. Really appreciate the customer service!
is this some kind of hoax i mhavent gotten shit from you guys. im gonna call the police if i dont gety my guitar or money back.
Service Team:
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I just received my Glarry GTL Semi-Hollow T-Style. Unfortunately, I am quite disappointed with the build quality of this guitar. At this price point I don't expect the highest quality components. I will say however that the pots feel good with right amount of resistance when turned and both adjust the signal well. The switch feels solid with no noise introduced into the signal and the tuners are smooth. I have no issues with the pickups either. What I do expect is that all of the holes are drill ...I just received my Glarry GTL Semi-Hollow T-Style. Unfortunately, I am quite disappointed with the build quality of this guitar. At this price point I don't expect the highest quality components. I will say however that the pots feel good with right amount of resistance when turned and both adjust the signal well. The switch feels solid with no noise introduced into the signal and the tuners are smooth. I have no issues with the pickups either. What I do expect is that all of the holes are drilled in the proper locations and things line up the way they are supposed to. The bridge on mine is not only off center but also its mounted crooked. Not only is the appearance so bad it's hard to look at, the mis mounted bridge negatively affects set up and playability for me. The other issue I have is with the neck. The neck thickness at the body is 23.24mm and at the nut it is 23.75mm thick. Maybe this is by design, though I kind of doubt it. In any case, it feels quite "wonky" and looks poor too. Even though the hardware is fine, the build quality of this guitar reminds me of the budget guitars I had in the 1970s. I would think with CNC manufacturing and such, things would be better now.
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You asked for a review. Where do I start? Let's start with the neck being shaped by hand to fit the neck pocket and leaving it unfinished where it can't be seen. The neck pocket was hand chiseled and there are gouges in the pocket. Then there is the bridge that is not centered on the neck pocket and the strings not centered on the bridge saddle making it it very hard if not impossible to intonate. Then there is the chamber that was hand chiseled and not finished sanded. The perimeter of the body ...You asked for a review. Where do I start? Let's start with the neck being shaped by hand to fit the neck pocket and leaving it unfinished where it can't be seen. The neck pocket was hand chiseled and there are gouges in the pocket. Then there is the bridge that is not centered on the neck pocket and the strings not centered on the bridge saddle making it it very hard if not impossible to intonate. Then there is the chamber that was hand chiseled and not finished sanded. The perimeter of the body has flat spots sanded on the lower horn and there is filler added to the wood to fill in imperfections in the wood. At best this body should have been painted and not finished clear. In the future I will purchase IYV or Monoprice products as they are better products at this price point.
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on Jan 10, 2022
I purchased the GTL telecaster style guitar. When it arrived the guitar had issues. I contacted Glarry with my concerns. Their representative was very quick to reply. I supplied photos and we discussed the issues. The representative was very professional and agreed there were manufacturing issues. I was offered a refund which I accepted so I could have a guitar tech fix the issues. After my experience I would not hesitate buying from Glarry in the future.
I have not received this item. I have been tracking it on the carrier Hermes website where it has been for over a week only to be advised this morning that it had been returned To the sender. I cannot understand the reason for this as there is always someone there, day and night. Now I would like a refund. Not satisfied at all
Service Team:
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The guitar was ok if you don't mind scratches, scuffs and chips!
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on Oct 31, 2021
Update on my damaged guitar I received, Lin from Glarry solved the problem promptly and I'm very satisfied with the out come. They said they would fix the problem with quality control. I will make more purchases in the future , hopefully with no problems. I would give Lin from Glarry Music five stars for her great customer service!
SO FRUSTRATED w Glarry customer support!
I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz.
Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even ...SO FRUSTRATED w Glarry customer support!
I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz.
Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even UNDERSTAND my request...they keep writing back asking what SKU i would like and . totally ignoring my weight request. Also they NEVER pick up the phone in the listed cust service number... If i had thrown 100 bucks into the fire it would have been a much better experience. I cannot use the guitar at all. VERY DISSAPPOINTED IN THIS COMPANY.
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on Sep 21, 2021
The customer service manager (Lin) contacted me and gave me a VERY fair offer. I am impressed with the recovery and will absolutely do business with this company again. GO GLARRY!!
Very disappointed. Only fair build quality and no setup whatsoever. I'm an advanced player so I could do my own set up. A beginner would have been hopelessly frustrated with even getting in tune.
Worse yet the strings were corroded. Filthy dirty and the ends seized in the tremolo block. I had to force them out to restring it.
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on Sep 16, 2021
Glarry did make things right with my purchase. Good customer support.
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on Jun 23, 2021
To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me me ...To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me medium players thank you so much recommended guitar to everyone thank you glarry!!! So we r going to donate the other gutare to a benefit for a veteran with cancer will be reposting pitchers @@[email protected] thank you lin from glarry [email protected]@###
Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.
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on May 19, 2021
Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.
Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong
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I feel like this one was rushed in production. Came with either a misaligned neck or the bridge is off center. The high e is almost off the neck at the base. The pickups are slanted as well, but I think this is fixable easy enough. Not sure about the neck. May have to reset the bridge or reshape the pocket. Not worth packing it all back up, driving to ups to ship it back. If it wasn't for the neck, it would have been playable and a great deal..
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on May 12, 2021
Update: I had a some issues. Glarry reached out to me and took care of it promptly with excellent communication and customer service. I will be back to purchase from them again.
I have not recieved my guitar, and UPS has not offered any help. The tracking number provided shows a package in the same place for 3 weeks, UPS says it should have arrived days ago but will not offer more help. I am hoping Glarry can help.
Service Team:
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on Apr 27, 2021
Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic ...Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic, Glarry is one of the few online retailers still doing an effective job helping customers. Thank you Glarry.
I meant to rate this 5 stars because this was the easiest refund situation I've ever dealt with.
Well, you asked
I received Sunburst Tele wherein the bridge pickup was rusted and inoperable.
You replaced it with another that was crushed in shipping and arrived with major finish cracks and chipping.
You offered a $15 refund.
Swell. No thanks.
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Gutar was delivered to wrong apt. UPS got it wrong. Ive emailed them but no reply. Neighbor kept it. I found packaging in dumptser. Very nice packaging.
Service Team:
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on Apr 10, 2021
After talking with Lin, problem seems to be resolved. Thats costomer service!
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