The thing is damn near unplayable due to the amount of buzzing and also a loud grating noise that I cannot seem to fix no matter what adjustments I make. I sent a refund request and after an initial response there's been nothing.
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.
I guess I was expecting a little better guitar than what I got. First off the neck had a bow in it and it was unfinished the frets were sticking out on the sides so I had to shim the neck and then take the nut off and trim that down some send it down just to get the strings close enough to the neck to where it was halfway playable just shoddy workmanship. I will never order from Glarry again.
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry
This guitar has some issues. The tone knob just spins, so I had to tighten it up. No big deal. There are a couple of small dings in the finish on the body. The amp started smoking as soon as I turned it on. I had to throw that away, so now I am out an amp and have a guitar that has small dings in the body. Part of the neck is smooth and part of it is rough. The cable doesn't want to come out of the input jack no matter how hard I pull on it. Some of the fret ends are a little sharp, but not too ...This guitar has some issues. The tone knob just spins, so I had to tighten it up. No big deal. There are a couple of small dings in the finish on the body. The amp started smoking as soon as I turned it on. I had to throw that away, so now I am out an amp and have a guitar that has small dings in the body. Part of the neck is smooth and part of it is rough. The cable doesn't want to come out of the input jack no matter how hard I pull on it. Some of the fret ends are a little sharp, but not too bad. I don't know if I will be using this guitar or just buy something else from another company to replace it. I did buy a bass at the same time as this and it is a very nice playing and sounding bass, but I wish I hadn't bought this guitar at all.
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon. Glarry
Ordered a guitar combo but I received two amplifiers… I would really like this to be solved, I paid the full amount for everything so if I have to pay again that would be very unfortunate.
Service Team:
We apologize for any inconvenience caused and thank you for supporting the Glarry. Our team is currently reviewing the status of your order and will respond to you within 24 hours. Please keep an eye on your email inbox for our update. Glarry
on Dec 24, 2023
Edit: 5 starts, I've received two guitar combos due to my own error, The guitar is nice and the amp is great
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon. Glarry
This middle pickup isn't working kinda pissed off and want my money back
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry
Well the amp and cord stopped working after a day waste of money and my time lol oh well
Service Team:
Thank you so much for your feedback. We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.We'll contact you soon.Glarry
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you ASAP.
on Jun 29, 2023
Lynn was very professional about helping me with my problem. She provided compensation for getting my guitar fixed. I recommend people to buy these guitars, they are seriously awesome
I got a saxophone instead of the guitar I ordered.
Service Team:
We apologize for any inconvenience caused and thank you for supporting the Glarry. Our team is currently reviewing the status of your order and will respond to you within 24 hours. Please keep an eye on your email inbox for our update.
For any further questions or concerns, please contact our customer service team at [email protected]. We are always here to assist you and appreciate your continued support. Glarry
Guitar strap pin fell out mid jam session, less than a month after I purchased it. Took extra special care of this new guitar too, never left the case unless it was being played or set up. Customer service gets a zero stars for trying to remedy the situation by telling me to GLUE it back in! Not acceptable. Apparently all Glarry guitar strap pins are the buyers issue and need to be glued in at the owner's expense, where is the quality control anymore!?
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon.Glarry
on Apr 15, 2023
After speaking with customer service, they helped resolve the issue. I would increase my rating to 5 stars if I could.
My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck ...My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck is badly warped. The overall quality of the guitar doesn't seem worth putting the money into having it professionally set up. The high E string broke within 5 minutes of getting it out of the box. Perfectly tuned with good intonation at the 12th fret, the first fret on all strings registers extremely sharp. I didn't expect a perfect guitar for this price, but I did expect a fun and playable guitar without multiple obvious flaws. I highly recommend against buying this guitar. I'm very disappointed.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Jan 18, 2023
Good customer service compensates for overall quality. I'm very satisfied with what I've paid for now. The neck has adjusted well, but fret wires weren't seated. The holes in the saddle that hold the strings we're too small and make it easy for the string to break. A days work and new strings and a better nut have done a lot, but I'll need the frets to be filed to remove the buzzing. Great price for a project guitar.
To start off this review, the guitar looks and feels amazing. I was blown away with how beautiful this guitar was as soon as opened it. This is my first guitar so I was super excited. However, as I was going through everything I never found an amplifier:/ I know this wasn't my mistake because the bundle is said to come with a 20W amplifier. As seen in the image, you can see a rectangular cut out that seems like that's where the amplifier should've been but it wasn't. This is my first purchase fr ...To start off this review, the guitar looks and feels amazing. I was blown away with how beautiful this guitar was as soon as opened it. This is my first guitar so I was super excited. However, as I was going through everything I never found an amplifier:/ I know this wasn't my mistake because the bundle is said to come with a 20W amplifier. As seen in the image, you can see a rectangular cut out that seems like that's where the amplifier should've been but it wasn't. This is my first purchase from Glarry and I'm already disappointed.. I wanted to give you 5 stars but I cant since I didn't receive the amplifier I payed for. What happened Glarry:(?
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
on Jan 07, 2023
it didn't let me update my satisfaction however, i'm updating my review because i misunderstood that my amp would get here days later after i received my guitar and everything else. To start off, i say again, the guitar is excellent quality and has a perfect weight to it, it seems very sturdy and it's just overall beautiful. Glarry has awesome customer service so I was able to reach out to them about my AMP and they explained everything to me and about a week later I received my AMP. The AMP is ...it didn't let me update my satisfaction however, i'm updating my review because i misunderstood that my amp would get here days later after i received my guitar and everything else. To start off, i say again, the guitar is excellent quality and has a perfect weight to it, it seems very sturdy and it's just overall beautiful. Glarry has awesome customer service so I was able to reach out to them about my AMP and they explained everything to me and about a week later I received my AMP. The AMP is quite heavy and bigger than I thought and that's great!! It sounds good as well it's SUPER loud literally amazing for the price. Glarry just became my favorite instrument website. Will be buying a bass soon. Totally recommend, 5 STARS!! Thanks Glarry!!
I ordered 2 of these and both are blemished. I can take pics if you want. I know these are cheaper guitars but they could be very nice if it not for this condition. I can probably get fixed but not worth. Appreciate any money off.Thanks I am a good customer.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
Worked really good for a week then quit working on the amp, guitar isn't worth anything now and I wouldn't get one from here even for beginners. Want my money back
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Jul 20, 2022
Customer service is really good. Had a problem with my guitar and told them about it and they stayed it touch with me which means they care. I would order this and if it had any problems they will help you.
I sent a message to cancel my order long before they shipped it out, some rep sent me a text to apologize for being late reading the request to stop the package.
So customer service decided to keep 20% of my cost as a penalty, tried to make it sound like my fault. I left several message, emails, texts, they just ignored all
of them. Just thought the public should know about all this.
Service Team:
I am so sorry for all the issues, Our Customer - Service will contact you soon. Please check your email, it may go to the spam folder. Glarry
on Jun 26, 2022
I want to complement the Glarry team for taking care of my recent customer service issue. They not only acted quickly on the matter,
but added value to my experience with them as well. Let it be know they really do care about their customers! I will always buy from
Glarry.
I got this guitar yesterday for my son and the tremolo will not move, is it locked for shipping?
How do I fix it ?
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Mar 25, 2022
(Updated review) Customer service was great gave me some suggestions to fix the guitar and they worked out.
My son is happy and that makes me happy. The guitar is great beginner guitar, He says it plays fast & smooth and sounds amazing. Thank you customer service Manager Lin.
In closing I will be ordering another guitar or two shortly ⭐⭐⭐⭐⭐
Peice of crap! Knobs keep falling off, doesn't stay on and doesn't increase or decrease volume. Cheap junk! Waste of money and totally disappointed and upset I spent $150 for this junk learned. I'd say you get what you pay for but this doesn't measure to a $40 electric guitar. Never again! I'll be posting my review every where on the internet on this peice of crap. Don't buy it. I'm copying this post to prove they won't post this because I'm right.
on Apr 11, 2022
If I could change my satisfaction rating I would change it to 5 stars for resolving my issue. I want to thank you Lin for your superior responsiveness, your high integrity standards and outstanding customer service. You did everything to resolve my issue and I'm very pleased and satisfied. Thank you. I appreciate all you've done.
Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to r ...Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to return the guitar for a full refund, but they obviously don't want to respond so that they don't lose money. Very frustrated!
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Feb 26, 2022
Issue was resolved. Really appreciate the customer service!
I have not received this item. I have been tracking it on the carrier Hermes website where it has been for over a week only to be advised this morning that it had been returned To the sender. I cannot understand the reason for this as there is always someone there, day and night. Now I would like a refund. Not satisfied at all
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
The guitar was ok if you don't mind scratches, scuffs and chips!
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Oct 31, 2021
Update on my damaged guitar I received, Lin from Glarry solved the problem promptly and I'm very satisfied with the out come. They said they would fix the problem with quality control. I will make more purchases in the future , hopefully with no problems. I would give Lin from Glarry Music five stars for her great customer service!
SO FRUSTRATED w Glarry customer support!
I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz.
Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even ...SO FRUSTRATED w Glarry customer support!
I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz.
Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even UNDERSTAND my request...they keep writing back asking what SKU i would like and . totally ignoring my weight request. Also they NEVER pick up the phone in the listed cust service number... If i had thrown 100 bucks into the fire it would have been a much better experience. I cannot use the guitar at all. VERY DISSAPPOINTED IN THIS COMPANY.
Service Team:
Thanks for your comment.
We will try harder to offer better products and service.Our Customer Service will contact you soon.
on Sep 21, 2021
The customer service manager (Lin) contacted me and gave me a VERY fair offer. I am impressed with the recovery and will absolutely do business with this company again. GO GLARRY!!
Very disappointed. Only fair build quality and no setup whatsoever. I'm an advanced player so I could do my own set up. A beginner would have been hopelessly frustrated with even getting in tune.
Worse yet the strings were corroded. Filthy dirty and the ends seized in the tremolo block. I had to force them out to restring it.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Sep 16, 2021
Glarry did make things right with my purchase. Good customer support.
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on Jun 23, 2021
To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me me ...To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me medium players thank you so much recommended guitar to everyone thank you glarry!!! So we r going to donate the other gutare to a benefit for a veteran with cancer will be reposting pitchers @@!@ thank you lin from glarry !!@@###
Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on May 19, 2021
Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.
Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong
Service Team:
Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.
I feel like this one was rushed in production. Came with either a misaligned neck or the bridge is off center. The high e is almost off the neck at the base. The pickups are slanted as well, but I think this is fixable easy enough. Not sure about the neck. May have to reset the bridge or reshape the pocket. Not worth packing it all back up, driving to ups to ship it back. If it wasn't for the neck, it would have been playable and a great deal..
Service Team:
Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry
on May 12, 2021
Update: I had a some issues. Glarry reached out to me and took care of it promptly with excellent communication and customer service. I will be back to purchase from them again.
I have not recieved my guitar, and UPS has not offered any help. The tracking number provided shows a package in the same place for 3 weeks, UPS says it should have arrived days ago but will not offer more help. I am hoping Glarry can help.
Service Team:
Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
on Apr 27, 2021
Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic ...Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic, Glarry is one of the few online retailers still doing an effective job helping customers. Thank you Glarry.
I meant to rate this 5 stars because this was the easiest refund situation I've ever dealt with.
Well, you asked
I received Sunburst Tele wherein the bridge pickup was rusted and inoperable.
You replaced it with another that was crushed in shipping and arrived with major finish cracks and chipping.
You offered a $15 refund.
Swell. No thanks.
Service Team:
Thanks so much for your feedback. Our customer-service will contact you soon. Glarry.
Gutar was delivered to wrong apt. UPS got it wrong. Ive emailed them but no reply. Neighbor kept it. I found packaging in dumptser. Very nice packaging.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department.We would censor more about the problem. Our customer - service will contact you soon. Glarry
on Apr 10, 2021
After talking with Lin, problem seems to be resolved. Thats costomer service!
This is 3rd Notice.
Send me a prepaid return label .
No more waste time.
Service Team:
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