Absolutely buyer beware! So disappointed I didn't spend the extra 58 dollars for the Gretsch case, what a shame, see pictures, spent an hour with clear gorilla glue to keep the top" highgrain " material on as it was cut to short, and came with every curve and angle separated would ABSOLUTELY NOT RECOMMEND NOTHING QUALITY ABOUT THIS CASE.
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality.We'll contact you soon.
on Sep 11, 2024
So after combing thru reviews I was resigned and ok with my patch job on the case, that being said I was pleasantly surprised when I received an email asking if I'd like a refund or a replacement, I replied that a new case would be great but what ever they wanted to do would be great.
Today I received a replacement case and it is in good condition. It is this customer service response and action taken that I edit my 1 star review to 4. Our mission thanks you for being so helpful and responsive ...So after combing thru reviews I was resigned and ok with my patch job on the case, that being said I was pleasantly surprised when I received an email asking if I'd like a refund or a replacement, I replied that a new case would be great but what ever they wanted to do would be great.
Today I received a replacement case and it is in good condition. It is this customer service response and action taken that I edit my 1 star review to 4. Our mission thanks you for being so helpful and responsive to the issue.
It won't let me change satisfaction star but it is a 4
Ordered this case almost 2 weeks ago with a delivery of 5 to 7 days. UPS shows a shipping label, but indicates that they have not received the item to create tracking information. It appears that Glarry created a shipping label but has never got the item to UPS for shipping. Contacted Glarry via E-Mail and they responded that the item was in transit and to be patient. I need this case and if I had known there was going to be an issue I would have ordered from somewhere else. Not at all satisfied ...Ordered this case almost 2 weeks ago with a delivery of 5 to 7 days. UPS shows a shipping label, but indicates that they have not received the item to create tracking information. It appears that Glarry created a shipping label but has never got the item to UPS for shipping. Contacted Glarry via E-Mail and they responded that the item was in transit and to be patient. I need this case and if I had known there was going to be an issue I would have ordered from somewhere else. Not at all satisfied with customer service with this company.
Service Team:
Thanks for your comment.
We will try harder to offer better products and service.
Looking forward to your next visit!
GLARRY
Case did not arrive as was told and tracking information is not accurate so can't find out where it is. Haven't heard from Glarry as of yet.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
on Sep 06, 2022
There was an issue with delivery and the rep. reached out to me quickly and made nme aware of the situation and I was content and understanding. Well done! It won't allow me to change the rating but I give them 5 stars.
I've bought other cases from Glarry but never had this problem. The case came in a box that looked like it had been run over by a truck. Taped up every where but had no structure left to it. Case had a nasty dent in it with a tear in the covering that i managed to repair. I use these cases for guitars i build and sell but I'm not sure I'll go with Glarry again
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glary
I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap.
Jerry Simmons
[email protected]
865-805-4255
Service Team:
Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.
This case arrived with shipping damage and after contacting customer support I was told the following:
"We checked the photos you sent, and we are very sorry for the damage to the case caused during transportation.
If it does not affect the use, we will refund you $20, can it?
Sorry again, looking forward to your reply. "
I will certainly not be purchasing anything further from this company and will recommend my colleagues and clients not do so as well.
Service Team:
Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our customer - service will contact you soon. Glarry
on Apr 14, 2021
I appreciate the service the Glarry team provided and they remedied the situation.
I have tried reaching out and calling them multiple times over one week to return my product with no response from them. Still waiting to hear from them.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon. If you don't receive our reply, please check your spam folder. Glarry
on Mar 31, 2021
Resolved my issue and expedited the refund process. Appreciate it. I will be ordering new Guitar from them soon.
The case arrived damaged in shipping with a big hole in the box and a large dent in a brand new case. Customer support only offered an $8 refund and then went silent. Pretty lame. I thought Glarry would do better than this.
Service Team:
Our customer will contact with you soon.
on Mar 22, 2021
Update to my first review: The customer service issue was resolved. Glarry was very fast in providing a partial refund for the damaged case. The case fits a Jazzmaster-style guitar perfectly. 4 out of 5 stars.
Guitar and case "bundle" were shipped separately. The guitar arrived two days after the case, and cracked all over. The back of the body, where it connects to the neck, all with multiple cracks... very disappointing.. why a "bundle" if they aren't shipped together?
Service Team:
We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
The two outside locks were not properly installed causing them not to hold the case closed.
https://youtu.be/F717WX2l4ss
***Updated review. Glarry quickly resolved my problem with complete satisfaction.
Bass received on Jan. 4 It is defected has glue. all over it and pick guard scared. Looks like it is a return and repair attemped. I ordered another one, a GIB bass instead would like to return this one . Please send return info to be reimbursted.
Service Team:
We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
It's been over 2 weeks and I still haven't received the case.Paid for express shipping to start with and had to call in to see where it was and it hadn't shipped yet.The money for shipping was refunded.Still waiting for my order that was supposed to be here before Christmas as it was a gift.Not a happy customer.
Service Team:
We are so sorry for delay.If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
This case fits my thin line tele kit guitar snug ,also end to end snug . If you want protected from dents in the wood , neck and body , bent or broken tuners , cracked or broken head stock and/or neck , a hard case is what you want , a gig bag does not give you that protection .
I've ordered from other online music companies for years. Took a chance with Glarry Music. After a few days passed since I placed my order, I sent a request to obtain a tracking number. A tracking number was then provided but the item was never shipped. For a week now, all that the tracking number provides is a confirmation that a label was created for FedEx last Saturday. Considering I live in the same state that it's shipping from, it should have arrived by now had it actually been shipped. Th ...I've ordered from other online music companies for years. Took a chance with Glarry Music. After a few days passed since I placed my order, I sent a request to obtain a tracking number. A tracking number was then provided but the item was never shipped. For a week now, all that the tracking number provides is a confirmation that a label was created for FedEx last Saturday. Considering I live in the same state that it's shipping from, it should have arrived by now had it actually been shipped. The phone number provided on this website goes to a voicemail that gives no indication that I've even reached the Glarry Music company.
Dissapointing experience so far.
Service Team:
I am so sorry for delay. Good News: The order have been delivered. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
paid extra for express shipping, they didnt ship the case for another week after the order and its been almost 3 weeks now and ive sent them multiple messages and never gotten a response or my case, so hopefully ill get a response leaving a review.
Service Team:
Sorry, due to the epidemic and parade, our California warehouse logistics have been delayed. We will refund your shipping cost.
In addition, we answered your email on June 5th, you need to check the spam folder.
Very unhappy with product I ordered. Case didn't fit electric guitar. Never got guitar stand. Electric guitar was scratched and was not in a new condition. I have sent several emails asking for a full refund and mailing labels to send this product back. I have yet to be helped in a way that satisfied me. They offered I partial refund and I keep everything. This is not satisfactory to me, why do I need a guitar case that does not fit and why did I pay for a new guitar only to have it look used. I ...Very unhappy with product I ordered. Case didn't fit electric guitar. Never got guitar stand. Electric guitar was scratched and was not in a new condition. I have sent several emails asking for a full refund and mailing labels to send this product back. I have yet to be helped in a way that satisfied me. They offered I partial refund and I keep everything. This is not satisfactory to me, why do I need a guitar case that does not fit and why did I pay for a new guitar only to have it look used. I also have not received the guitar stand. It has been a week since I have asked for a refund and I am still waiting. I have co workers that we're going to order from your company, but they were to see what I thought of your service and product. Glarry make this right, allow me to return for a full refund as your policy states.
Service Team:
Sorry for the inconvenience caused to you! We apprpment department and qualityeciate your support for Glarry. We have already reflected your question to our develo control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
I ordered 2 Les Paul cases, only received one, nice case, will change to 5 stars if I receive the second case
Service Team:
We appreciate your support for Glarry. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.
I recently purchased 2 guitar cases totaling $ 124.97 my Stratocaster was a very tight fit had to force it into the case one of the cases the top and bottom halves did not line up had to push them together to get to close pretty low quality wont be buying any more.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
I'm sure each music lover knows how to protect their instruments. Your favorite guitar needs a perfect guitar case for protection.
High quality wood, leather, plush and hardware accessories material because of the size, shape, and price of guitar has a variety of choice. Do you prefer utility or style guitar case? Some guitar cases are copy the shape of guitar body itself, while others are designed as rectangles, whcih one you choose is often up to your preference. Guitar hard case surface with great texture, giving a sense of classy touch and easily to clean, are the best choices for most Guitar owners.
Glarry series gig bag is specially designed for ukulele, are perfect choice for beginners to their their instruments to lessons or their early performances. The ukulele gig bag has a lightweight, affordable and secure features. Come and choose a protective case for your favorite instrument.
Service Team:
