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4.4 out of 5


Reviews(73)

on Aug 22, 2021

The sound is extremely poor, does not sound even close to a real piano. When plugged in, it made strong steady noises. Pedals did not work. A few keys could not be pressed and made no sound at all. Very poor quality on sound and materials. I will be returning it. Extremely unsatisfied. Highly not recommended.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality.

on Aug 31, 2021

The piano I've ordered had an issue, which I think is I think is a very uncommon for this type of piano. The sound was great overall. And the piano was super easy to assemble. All tools were included. I've had extremely pleasant experience with the customer service representative. They addressed the issues immediately and made sure it was resolved quickly. Very responsive via email, kind, attentive to details, respectful and generous.

on Apr 07, 2021

I placed an order on 4/2/2021 on 4/5/2021 finally get a tracking number so I check it label created but not picked up. 4/6/2021 not picked up 4/7/2021 in route to a ups facility. 5 days and has not made it to a ups facility yet. I do reviews of affordable musical instruments and inform my 5000+ local viewers of what companies to go to and from whom to stay clear of when buying. So far it's not looking good on Glarry just hope the 5 string banjo is not damaged.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

on Apr 12, 2021

So I received an email from a manager Lin that was very helpful with my order. Turns out that item was lost in transit from glarry to me by ups. Lin was very nice and refunded my money with no problem. Even made a follow up email to make sure that I received my refund. Very honest company that can't blame them for delivery service not doing their end of the job. Thank you again Lin. Sorry that I can't raise my stars due to it will not allow my to modify. But if I could it would be 5 stars for cu ...

on Dec 26, 2020

Never received my item and never was able to even track my shipment. Very disappointing as this was a gift for my good friend who is still waiting.
Service Team:

We are so sorry for delay. Please wait patiently for a few days. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarrt

on Dec 09, 2020

I still have not received this item yet.
Service Team:

I am so sorry for delay. The package has been loaded into the truck waiting for the logistics company to pick up the goods. Normally this process will be completed within 1 day. Due to the rapid growth of orders in November, all processes have slowed down. Please wait patiently for a few days.

on Nov 11, 2020

I had issues with the mando but Glarry resolved them immediately, Thumbs up

on Oct 29, 2018

Ordered one last week and it came in broken. I'll order one more time and hope it's not broken this time. This was requested as a birthday gift.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Thanks for your support.

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