I have not received my order! I have tried twice to get some response. This is the 2nd problem I've had with Glarry in getting the proper merchandise and having it arrive without incident!
They simply don't send what you order!
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
This is the first Banjo I have ever owned. I am just learning to play. I didn't want to spend a lot of money on something I wasn't sure I would like. This Banjo came in very good shape and quality looks good. I sure there are better ones out there but you can't beat it for the price.
Other than a couple of minor complaints I couldn't be happier. The product shipped ontime and only needed a few small tweaks to make playable. Absolutely reccomend.
I placed an order on 4/2/2021 on 4/5/2021 finally get a tracking number so I check it label created but not picked up. 4/6/2021 not picked up 4/7/2021 in route to a ups facility. 5 days and has not made it to a ups facility yet. I do reviews of affordable musical instruments and inform my 5000+ local viewers of what companies to go to and from whom to stay clear of when buying. So far it's not looking good on Glarry just hope the 5 string banjo is not damaged.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry
on Apr 12, 2021
So I received an email from a manager Lin that was very helpful with my order. Turns out that item was lost in transit from glarry to me by ups. Lin was very nice and refunded my money with no problem. Even made a follow up email to make sure that I received my refund. Very honest company that can't blame them for delivery service not doing their end of the job. Thank you again Lin. Sorry that I can't raise my stars due to it will not allow my to modify. But if I could it would be 5 stars for cu ...So I received an email from a manager Lin that was very helpful with my order. Turns out that item was lost in transit from glarry to me by ups. Lin was very nice and refunded my money with no problem. Even made a follow up email to make sure that I received my refund. Very honest company that can't blame them for delivery service not doing their end of the job. Thank you again Lin. Sorry that I can't raise my stars due to it will not allow my to modify. But if I could it would be 5 stars for customer satisfaction.
Totally solid, works, adjustable, loud, easy to set up (I tweaked the truss and the separate angle of the neck with the behind-drum adjuster. Amazing for the price
Banjo arrived in less than 1 week. Good beginner product tubes up well and sounds very good. Varnish on neck is a little too spotted but other than that great banjo for the price. Customer service is impossible to reach on the telephone and the tracking data was not timely or accurate until it shipped, seems label was created very early in the process.
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
Arrived with its stand and its seat in time for Christmas. Niece was delighted with her gift and had her first piano lesson on Saturday 12/26/2020 (the day after Christmas).
Arrived QUICK; looks great, feels substantial not cheap. Time will tell, but it seems to be a quality instrument.
If you ever want to send me a free instrument to try out, feel free!
Never received my item and never was able to even track my shipment. Very disappointing as this was a gift for my good friend who is still waiting.
Service Team:
We are so sorry for delay. Please wait patiently for a few days. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarrt
Took a little bit of patience to set up adjust the action and bridge, over all excellent quality for the price. Some minor defects but nothing to really complain about ie; scuffs in the arm rest, minor bend in the resonator bracket, but easy to fix.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
Good finish all around. Price was decent and shipping was fairly fast. The neck is a bit bulky and wide. Frets are playable but not polished in any manner of speaking. The string/neck height is mush higher than I expected. I saw the video and Rosa said it was "playable out of the box." Not sure I can press the strings down that far? I am going to attempt to lower the bridge and adjust the neck. See if that helps some. The last guitar I bought was a player out of the box. A bit surprised. On the ...Good finish all around. Price was decent and shipping was fairly fast. The neck is a bit bulky and wide. Frets are playable but not polished in any manner of speaking. The string/neck height is mush higher than I expected. I saw the video and Rosa said it was "playable out of the box." Not sure I can press the strings down that far? I am going to attempt to lower the bridge and adjust the neck. See if that helps some. The last guitar I bought was a player out of the box. A bit surprised. On the excellent side, the case is great. A bit of work but hoping it will all come together.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry
I am so sorry for delay. The package has been loaded into the truck waiting for the logistics company to pick up the goods. Normally this process will be completed within 1 day. Due to the rapid growth of orders in November, all processes have slowed down. Please wait patiently for a few days.
I had issues with the mando but Glarry resolved them immediately, Thumbs up
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Service Team:
