Cellos Reviews
4.7 out of 5
Reviews(7363)
on Sep 07, 2024
There is no Customer Support with Glarry Music anymore. Within a month after buying a Glarry GC301 cello, the neck came off the cello. I reported this immediately and sent a picture using their system. I received emails from [email protected] (customer service) for a couple of weeks asking me the most pointless questions I ever encountered. This was mysterious to me because CS never revealed who I was communicating with, no greetings, no signatures and no results. I was finally made two offers, ...
Service Team:
We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.
on Dec 25, 2023
Poor quality Returning to Glarry
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll reply you soon.Glarry
